Help On Payment

Why my payment failed?

The main reasons are two-fold: 
1.The order is considered by the web server to have been placed using a proxy network.
2.The vape/e-cigarette industry is considered to be one of the most high-risk industries. While your payment might be considered high-risk,so your issue bank will decline the payment by default. 

Solution 1 to reason 1

You can try the following three methods:
1.Use another browser on your phone or computer.
2.Switch to another Wi-Fi network.
3.Use your own mobile network.
Usually, there’s a 90% chance of success.

Solution 2 to reason 2

Contact your issue bank/use app to finish the clearance.The issuing bank usually will deduct the payment again,and there are 90% payment ratio will succeed.

Solution 3

Use Direct Bank Transfer

On the checkout page,there are 5 bank transfer methods available for your choose,Please choose the most suitable one based on your region.

Is bank transfer safe?

Yes,JCVAP has over 7 years sell records online,we have over 10k customers order from us.If you meet any problem during using,please don’t hesitate to us.If you are still unsatisfied after isomorphic communication, you can contact our customer service for a refund.We provide multi-chanel to contact us.email to service@jcvap.com,Live Chat and Social Media.

Solution 3

I contacted issue bank and changed another network environment but order still failed.

Don’t worry,Try to the same credit card on our DHgate official store:JCVAP

1,See you total amount on cart.

2,Click the following picture

3,Check out to pay on our dhgate store JCVAP Store.

Please make sure the shipping address on DHgate.com and failed order on JCVAP.com is same.We will check the order details and change the status on jcvap.com to processing manually within 24 hours when we are online.

Solution 4

Contact our service team to help you out.
service@jcvap.com